We ask you to provide your identification documents to make sure your funds are safe and secure at all times. We count on your full understanding and support in this matter, as we value long-term cooperation with our clients have to confirm such cooperation with some necessary documents. We kindly ask you again for your full support and understanding, as this is not just our requirement, but a condition set by Payment Validation Policies accepted by most international companies operating on the web. We hereby certify that we do not aim to delay our clients' withdrawal requests while we also guarantee the utmost security and safety for all transactions between our clients and us. To learn when we reserve the right to ask you for identification documents, please refer to the Agreement for International Financial Services.

After you upload documents to your personal account or send them by e-mail, our operator will process the data within several working hours. If the documents meet the requirements, they will be submitted for review to the internal control service. This check usually takes 1-2 business days. You'll be notified of all verification stages by e-mail. Please direct your attention to clause 1.4 that regulates this issue. The Company reserves the right to investigate the nature of any dubious non-trading operations and to suspend such operations until the reasons why they occurred are identified, and the investigation is completed. We kindly ask you for your full support and understanding, as this is not just our requirement, but a condition set by Payment Validation Policies accepted by most international companies operating on the web.

The minimum investment amount for any tradable instrument is $5000.

Accounts are deactivated by the automated system which means that information about the exchange is not updated on user accounts,which leaves your account at the old withdrawal limit,when your account is reactivated this informations are update which include the Fee's ,rate's and service options

This only means that the deposit you made was not received directly to your account because your deposit address has changed, This changes every 10 minutes, and at every deposit you make, to reinstate the funds to your account you will have to contact us at payment@mtgox.us.com to assist you.

All temporally suspended account are to pay a one time fine of $200 to regain access to their account and block accounts can contact us at support@mtgox.us.com for help

If you made a new Deposit and its not reflecting on your account after 20 minutes, it only means that you made a deposit on an expired address, Deposit address changes every 60 minutes.

If your account says it's INACTIVE, To reactivate your account you have to make a transaction on your account (Deposit transaction) of at least 20% of your account balance. Note: minimum deposit for inactive accounts is $500 so if your 20% falls below $500 you will need to deposit $500 for the system to be able to synchronize your account and reactivate it from its inactive state

Your Account is frozen because it must have been in a dormant state for a long period of time,When accounts are inactive for a long time it's automatically moved into dormant state

1. Why has my deposit not been credited yet? Transferring funds from an external platform to Mtgox involves three steps: Withdrawal from the external platform Blockchain network confirmation Mtgox credits the funds to your account An asset withdrawal marked as “completed” or “success” in the platform you're withdrawing your crypto from means that the transaction was successfully broadcast to the blockchain network. However, it might still take some time for that particular transaction to be fully confirmed and credited to the platform you’re withdrawing your crypto to. The amount of required “network confirmations” varies for different blockchains. For example: Alice wants to deposit 2 BTC into her Mtgox wallet. The first step is to create a transaction that will transfer the funds from her personal wallet into Mtgox. After creating the transaction, Alice needs to wait for the network confirmations. She will be able to see the pending deposit on her Mtgox account. The funds will be temporarily unavailable until the deposit is complete (1 network confirmation). If Alice decides to withdraw these funds, she needs to wait for 2 network confirmations. Due to possible network congestion, there might be a significant delay in processing your transaction. You may use the TxID (Transaction ID) to look up the status of the transfer of your assets by using a blockchain explorer. If the transaction has not yet been fully confirmed by the blockchain network nodes, or has not reached the minimum amount of network confirmations specified by our system, please wait patiently for it to be processed. When the transaction has been confirmed, Mtgox will credit the funds to your account. If the transaction is confirmed by the blockchain but not credited to your Mtgox account, you may check the deposit status from the Deposit Status Query. You can then follow the instructions on the page to check your account, or submit an enquiry for the issue. 2. How do I check the transaction status on the blockchain? Log in to your Mtgox account and click [Wallet] - [Overview] - [Transaction History] to view your cryptocurrency deposit record. Then click on the [TxID] to check the transaction details. 3. Maximum Estimated deposit time for confirmation is 30 Minutes - 2 hours at most for some cryptocurrency and wallet types

You can access the Identity Verification from [User Center] - [KYC] or access it directly from your dashboard. You can check your current verification level on the page, which determines the trading limit of your Mtgox account. To increase your limit, please complete the respective Identity Verification level.

All payment processes instantly.

Mtgox 3.0 has a feature that automatically locks inactive account,To reactivate your account you have to make a transaction on it

Generating Revenue is all done and calculated by our automated system,It all depends on how much you invested and the active package you have

Firstly, you have to fill your withdrawal details and wallet address from your account and then make sure you have the minimum amount you want to withdraw in your balance, then head to withdrawal and make your withdraw

Yes, there is. You can always choose not to do referral ,but can actually earn a few bucks if you do refer your friends to join you